General Conditions

a) Conditions or restrictions on the provision of goods or services, such as time or geographical limitations, if any;

- Nirvana is the developer of the cemetery project at Nam Son hamlet, Quang Trung commune, Thong Nhat district, Dong Nai province in accordance with Decision of Investment Policy No. 659/QD-UBND issued by the People’s Committee of Dong Nai Province on 8 March 2016 (as amended, supplemented from time to time) (“Memorial Park”);.

- Nirvana provides products in the Memorial Park designated for sale by Nirvana, including but not limited to the rights of use of the Burial Plots, Niches, Pedestals, tomb construction and funeral services and other bereavement care products (“Products”);

- Nirvana provides Products to ONLY all customers whose nationality is Vietnamese (“Customers”).

b) Inspection policy; Return policy, including the return period, the method of return or exchange of purchased goods, the method of obtaining a refund, the cost of this refund;

b.1. Reservation Inspection Policy:

- For Customers who register and create member account on Nirvana Vietnam's website, Customers can check the reservation information in the "Manage Orders" section or in the successful order confirmation email sent via the email address provided by Customers to Nirvana.

- For Customers who do not register and create member account on Nirvana Vietnam's website, customers can check the reservation information in the successful order confirmation email sent via the email address provided by the Customer to Nirvana or please contact Nirvana via hotline:  028 3620 5538 for timely support.

b.2. Regulations on cancellation of Booking and refund for Booking Fee paid via the Website:

Booking is considered final as soon as the Booking Fee is paid successfully on the Website and modification is not permitted. Cancellation of the Booking could be made if Customers wish to make any modification. Products are provided on a “first-come-first serve” basis. The Booking may be cancelled in part or in whole according to Customer’s confirmation with Nirvana’s Customer Service Department:

            (a) Cancellation of Booking in whole

A cancellation of Booking in whole is a cancellation of Booking of all Products of which the Customer has booked. The Customer must complete, sign and submit to Nirvana the form of request of Booking cancellation ("Cancellation Request Form") designated by Nirvana together with all requisite supporting documents. Upon receiving appropriate form, Nirvana shall proceed with subsequent steps as set out in Clause (c): Regulations on cancellation of Booking and refund for Booking Fee paid via the Website of this Payment Terms and Conditions.

            (b) Cancellation of Booking in part and transfer of payment

A cancellation of Booking in part is a cancellation of Booking of one or some Products and not all Products of which the Customer has booked. Refund of Booking Fee is not permitted after cancellation of Booking in part is completed and the Customer must transfer the Booking Fee of the Product whose Booking has been cancelled to other Product. Customer hereby must complete, sign and submit to Nirvana the form of request of Booking cancellation and transfer of payment ("Cancellation and Transfer of Payment Request Form") designated by Nirvana together with all requisite supporting documents (if any). Upon receiving appropriate form, Nirvana shall proceed with subsequent steps. Customer hereby agrees and accepts that all selected Product(s) of which the Customer has made a Booking shall be cancelled as well regarding to the request for cancellation of Booking in part, and Nirvana shall not be responsible for any issues relating to the re-booking of the cancelled Product of Customer after the cancellation of Booking in part of Customer is completed and final.

(c) In the event of the request for cancellation of Booking in whole is approved, Nirvana will refund the Booking Fee to the Customers subject to deduction of any transaction costs, service costs and/or administration fees. Nirvana is not liable or responsible for (i) delays in or outside payment gateway; or (ii) refund to Customers if Customers’ bank account/credit card has been used in a fraudulent or unauthorized manner.

Verification for the Refund Request from Customer as well as Refund shall be processed within 30-45 working days. Customer’s refund will be directly refunded into the Customer’s bank account or credit card used by the Customer.

            To request a refund and request assistance with related issues, please contact Nirvana at:

            Contact number: +84 28 3620 5538

            Email: info@nvasia.vn

c) Warranty policy:

In case the Product chosen or selected by Customers is not available for any reasons whatsoever, Nirvana shall refund the booking fee subject to the Payment Terms and Conditions or propose a replacement.

If Customers have any questions about the product, or detect shortcomings in our professionalism, behavior and spirit, service attitude, please contact our Customer Service Department via Hotline: 028 3620 5538 and Email:  info@nvasia.vn

d) Service provision process:

The Customer's reservation request is deemed successful and sent to Nirvana after payment of the Customer's Booking Fee is completed ("Reservation"). A booking confirmation will be generated and sent to your email submitted herein upon your successfully payment of the Booking Fee. In case you do not proceed with the signing of the physical sale contract of the Product with Company within 7 days after successful payment of the Booking Fee, the booking shall be automatically cancelled and the Company shall refund the Booking Fee to you after deducting the expenses pursuant to the following Payment Terms and Conditions and the Company shall have the right to reopen and make available your selected Product to other customers for booking and purchase.

            The Customer's reservation request is considered unsuccessful in the following cases:

1. Customers do not proceed with payment within 15 minutes from the time of switching to the payment page.

2. Card number, expiration date or CVV or CVC have been entered incorrectly.

3. There are not enough funds in the Customer's account to cover the transaction.

4. The Customer has reached the credit limit or the Customer's card has expired or has not been activated.

đ) Nirvana's obligations and Customer's obligations in each transaction:

Nirvana's obligations

• Provide product information and process information in accordance with the information provided by Customers during the reservation process.
• Confidentiality of information of users in accordance with the Personal Data Protection Notice

Customer’s obligations in each transaction:

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• Customer also agrees that Customer assume full responsibility for transactions conducted under the Customer’s name using this booking feature, including transactions that the Customer does not authorize.
• Customer shall take all measures to avoid unauthorized transactions to be conducted under the Customer’s name or on the Customer’s account.
• The Customer agrees and undertakes that the Customer shall directly make payment of the Booking Fee to guarantee the transaction safety assurance. If there is any payment of the Booking Fee made by a third party who is not the Customer, such third party is deemed to be authorized by the Customer to make payment and the Customer shall be solely responsible for any issues relating to such payment.